Merchant Onboarding Lead — SaaS Growth & Adoption

StoreHub; Makati; Presencial; PHP 600 000 - 1 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Apple MacBooks

Career development

Cutting edge tools

Resumo da oferta

StoreHub is seeking a Merchant Onboarding Manager to empower and support merchant partners in the Philippines through a seamless onboarding experience. This role ensures merchants are fully equipped to maximize StoreHub's platform from day one, while providing ongoing engagement, support, and feature adoption.

You don’t need to be an expert or know everything about our industry, but you should be curious, driven to make things happen, and eager to keep improving yourself.

Qualificações

• 2–5+ years in onboarding, ideally SaaS/tech/retail or F&B.
• Strong understanding of subscription lifecycles and renewals.
• Hands‑on project and stakeholder management experience.
• Problem solving and end‑to‑end onboarding ownership.
• Excellent written and verbal communication skills.

Responsabilidades

• Onboard new merchants and ensure a seamless Go-Live experience.
• Handle inbound inquiries through multiple channels (FDI, Engage, QR).
• Maintain high engagement with existing merchants and upsell opportunities.
• Track merchant performance and address concerns to prevent churn.
• Confirm hardware delivery and readiness for onboarding.
• Schedule and deliver training sessions for new merchants.
• Maintain merchant records in our onboarding platform.

Conhecimentos

Onboarding

SaaS

Project management

Stakeholder mgmt

Problem solving

Communication

Onsite

Descrição da oferta de emprego

StoreHub is seeking a Merchant Onboarding Manager to empower and support merchant partners in the Philippines through a seamless onboarding experience. This role ensures merchants are fully equipped to maximize StoreHub's platform from day one, while providing ongoing engagement, support, and feature adoption.

You don’t need to be an expert or know everything about our industry, but you should be curious, driven to make things happen, and eager to keep improving yourself.