Customer Care Pro - Onsite/Virtual Growth & Benefits

GrowthHire Strategies; Cavite City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Scholarship program for children

Enhanced health benefits (HMO)

Free food on-site

Gym and recreational areas

Job summary

A leading outsourcing company in Cavite City is seeking a Customer Service Representative. Your role involves managing customer interactions through calls and emails, resolving complaints, and ensuring client satisfaction. Candidates must be at least high school graduates, with or without BPO experience. The company offers a supportive environment and various employee benefits, including health coverage and a scholarship program. This position allows for both onsite and virtual work opportunities.

Qualifications

• At least High School graduate.
• With or without experience in BPO.
• Open to newbies in the field.

Responsibilities

• Receive inbound and outbound calls.
• Provide accurate responses via email and chat.
• Manage and resolve customer complaints.
• Meet client mandated KPIs.
• Participate in training and seminars.

Skills

Customer service skills

Communication skills

Basic troubleshooting

Education

High School graduate

Job description

A leading outsourcing company in Cavite City is seeking a Customer Service Representative. Your role involves managing customer interactions through calls and emails, resolving complaints, and ensuring client satisfaction. Candidates must be at least high school graduates, with or without BPO experience. The company offers a supportive environment and various employee benefits, including health coverage and a scholarship program. This position allows for both onsite and virtual work opportunities.