Onsite Customer Service Rep - Footwear | Up to PHP 25k

OAMPI Inc.

Makati

On-site

PHP 254,000 - 304,000

Full time

3 days ago

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Job summary

OAMPI Inc. is seeking a Customer Service Representative for a Footwear Retail Account in Makati. You will handle inquiries via phone, email, and chat, delivering timely, accurate solutions to ensure a positive customer experience.

Onsite role with day shifts, you will join a dynamic team and represent a leading footwear retailer. The ideal candidate has at least 1 year of BPO customer support, strong English communication, and a customer-focused attitude, ready to learn, collaborate, and

Qualifications

At least 1 year of customer support experience in a BPO setting.
Bachelor's degree, diploma, or equivalent qualification in any field.
Experience handling inbound email, chat and phone support.
Amenable to work onsite and day shift.
Excellent written and verbal English communication skills.
Strong customer service, problem-solving, and multitasking skills.
Positive, empathetic, and customer-focused attitude.

Responsibilities

Provide timely and professional support via phone, email, and chat.
Assist customers with pre-sale and post-sale inquiries.
Resolve customer concerns and elevate priority issues when necessary.
Work collaboratively with teammates to improve service quality and customer satisfaction.
Maintain up-to-date product and process knowledge through ongoing training.
Meet performance metrics and adhere to company and client policies.