Onsite Customer Service Rep — Day Shift, Growth & Benefits

TTEC; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Customer Service Representative to work onsite at UP Technohub, Quezon City. You will help customers by answering inquiries, resolving issues, and applying product knowledge with empathy.

We value fresh graduates and candidates with at least 12 months in BPO, strong communication, and solid computer skills. A supportive, inclusive culture and a healthy benefits package accompany the role.

Qualifications

• Fresh college graduates welcome with strong communication and customer-service mindset.
• At least 12 months of BPO experience preferred.
• Able to research and provide accurate resolutions for customer issues.
• Capable of handling escalations when needed and working with basic computer tools.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Communication skills

Customer service

Escalation handling

Education

2 years in college or SHS graduates welcome

Tools

Computer experience

Basic computer skills

Job description

TTEC is hiring a Customer Service Representative to work onsite at UP Technohub, Quezon City. You will help customers by answering inquiries, resolving issues, and applying product knowledge with empathy.

We value fresh graduates and candidates with at least 12 months in BPO, strong communication, and solid computer skills. A supportive, inclusive culture and a healthy benefits package accompany the role.