Onsite Customer Service Rep – $10K Bonus & Growth Path

Concentrix Philippines; Murcia; On-site; PHP 179,000 - 268,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Career development

Inclusive work environment

Job summary

Concentrix Philippines is seeking a Customer Service Representative for the Bacolod site. This onsite role requires clear English communication and a customer-first mindset to resolve inquiries and issues efficiently.

You will work with enterprise management systems, report on-site daily, and contribute to service quality. The position offers competitive compensation with incentives, healthcare coverage, and paid time off in a dynamic, inclusive work environment.

Qualifications

• Minimum of six months of customer service or relevant professional experience.
• Excellent verbal and written English communication skills, characterized by clarity and professionalism.
• Strong problem-solving abilities and a dedicated customer-first mindset.
• Proficiency with computer systems, digital tools, and basic software navigation.
• Willingness and commitment to report on-site daily at the Concentrix Bacolod facility.

Responsibilities

• Handle inbound customer inquiries, requests, and support tickets with a high standard of professionalism and efficiency.
• Troubleshoot customer concerns, provide accurate information, and guide users through account or service resolutions.
• Document all interactions, updates, and solutions meticulously within enterprise management systems.
• Collaborate with internal teams to elevate complex issues properly and contribute to overall service improvement.
• Meet or exceed performance metrics, including quality assurance standards, response times, and customer satisfaction targets.

Skills

Customer service experience

English communication

Problem solving

Computer literacy

On-site reporting

Tools

CRM software

Job description

Concentrix Philippines is seeking a Customer Service Representative for the Bacolod site. This onsite role requires clear English communication and a customer-first mindset to resolve inquiries and issues efficiently.

You will work with enterprise management systems, report on-site daily, and contribute to service quality. The position offers competitive compensation with incentives, healthcare coverage, and paid time off in a dynamic, inclusive work environment.