Seasonal CSR in Bacolod – $10K Bonus, Onsite

Concentrix Philippines; Murcia; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Career development

Job summary

Concentrix Bacolod is seeking a Customer Service Representative to join our onsite team. You will handle inbound inquiries, assist customers, and document resolutions in our systems, delivering professional, customer-first service from the Bacolod facility.

The role requires at least six months of relevant experience, strong English communication, and a commitment to working onsite daily. Training and career development are provided in a global company, with competitive pay and performance-based

Qualifications

• At least six months of customer service or related experience.
• Excellent verbal and written English communication.
• Strong problem-solving abilities and customer-first mindset.
• Proficient with computer systems and basic software navigation.

Responsibilities

• Handle inbound customer inquiries and support tickets professionally.
• Troubleshoot customer concerns and guide users to resolutions.
• Document interactions and solutions in enterprise systems.
• Collaborate with internal teams to escalate and improve service.
• Meet or exceed performance metrics for quality and satisfaction.

Skills

Customer service

English communication

Problem solving

Computer literacy

On-site presence

Tools

Enterprise management systems

Job description

Concentrix Bacolod is seeking a Customer Service Representative to join our onsite team. You will handle inbound inquiries, assist customers, and document resolutions in our systems, delivering professional, customer-first service from the Bacolod facility.

The role requires at least six months of relevant experience, strong English communication, and a commitment to working onsite daily. Training and career development are provided in a global company, with competitive pay and performance-based