Ready for a Seasonal Career Boost? | Bacolod Hiring + 10K Bonus!

Concentrix Philippines; Murcia; Presencial; PHP 223 000 - 335 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare coverage

Paid time off

Career development

Training programs

Wellness initiatives

Resumo da oferta

Concentrix Bacolod is hiring a Customer Service Representative to handle inbound inquiries, resolve issues, and document interactions at the Bacolod site. The role requires clear English communication and a customer-first mindset, with on-site daily availability.

The position offers a competitive monthly package with incentives, comprehensive healthcare coverage, and structured training for career growth within a global leader in customer experience solutions.

Qualificações

• Minimum of six months of customer service or relevant professional experience.
• Excellent verbal and written English communication skills, characterized by clarity and professionalism.
• Strong problem-solving abilities and a dedicated customer-first mindset.
• Proficiency with computer systems, digital tools, and basic software navigation.
• Willingness and commitment to report on-site daily at the Concentrix Bacolod facility.

Responsabilidades

• Handle inbound customer inquiries, requests, and support tickets with a high standard of professionalism and efficiency.
• Troubleshoot customer concerns, provide accurate information, and guide users through account or service resolutions.
• Document all interactions, updates, and solutions meticulously within enterprise management systems.
• Collaborate with internal teams to elevate complex issues properly and contribute to overall service improvement.
• Meet or exceed performance metrics, including quality assurance standards, response times, and customer satisfaction targets.

Conhecimentos

Customer service experience

English communication

Problem solving

Computer literacy

On-site readiness

Descrição da oferta de emprego

Role: Customer Service Representative – Concentrix Bacolod

Location: Concentrix Bacolod Site

Work Setup: Onsite

Position Highlights & Compensation

• Competitive monthly compensation package paired with performance-based incentives and bonuses.

• Comprehensive healthcare coverage, including medical, dental, and vision insurance options.

• Generous paid time off provisions, encompassing vacation and sick leave allocations.

• Structured career development pathways and continuous skills training programs within a global industry leader.

• A professional, dynamic, and inclusive work environment supported by employee wellness initiatives.

Candidate Qualifications

• Minimum of six months of customer service or relevant professional experience.

• Excellent verbal and written English communication skills, characterized by clarity and professionalism.

• Strong problem-solving abilities and a dedicated customer-first mindset.

• Proficiency with computer systems, digital tools, and basic software navigation.

• Willingness and commitment to report on-site daily at the Concentrix Bacolod facility.

Key Responsibilities

• Handle inbound customer inquiries, requests, and support tickets with a high standard of professionalism and efficiency.

• Troubleshoot customer concerns, provide accurate information, and guide users through account or service resolutions.

• Document all interactions, updates, and solutions meticulously within enterprise management systems.

• Collaborate with internal teams to elevate complex issues properly and contribute to overall service improvement.

• Meet or exceed performance metrics, including quality assurance standards, response times, and customer satisfaction targets.