Make This Season Count! | Bacolod Seasonal Hiring +10K Bonus

Concentrix Philippines; Murcia; Presencial; PHP 223 000 - 357 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare coverage

Paid time off

Career development

Resumo da oferta

Concentrix Bacolod is seeking a Customer Service Representative to join our onsite team. You will handle inbound inquiries, assist customers, and document resolutions in our systems, delivering professional, customer-first service from the Bacolod facility.

The role requires at least six months of relevant experience, strong English communication, and a commitment to working onsite daily. Training and career development are provided in a global company, with competitive pay and performance-based

Qualificações

• At least six months of customer service or related experience.
• Excellent verbal and written English communication.
• Strong problem-solving abilities and customer-first mindset.
• Proficient with computer systems and basic software navigation.

Responsabilidades

• Handle inbound customer inquiries and support tickets professionally.
• Troubleshoot customer concerns and guide users to resolutions.
• Document interactions and solutions in enterprise systems.
• Collaborate with internal teams to escalate and improve service.
• Meet or exceed performance metrics for quality and satisfaction.

Conhecimentos

Customer service

English communication

Problem solving

Computer literacy

On-site presence

Ferramentas

Enterprise management systems

Descrição da oferta de emprego

Role: Customer Service Representative – Concentrix Bacolod

Location: Concentrix Bacolod Site

Work Setup: Onsite

Position Highlights & Compensation

• Competitive monthly compensation package paired with performance-based incentives and bonuses.

• Comprehensive healthcare coverage, including medical, dental, and vision insurance options.

• Generous paid time off provisions, encompassing vacation and sick leave allocations.

• Structured career development pathways and continuous skills training programs within a global industry leader.

• A professional, dynamic, and inclusive work environment supported by employee wellness initiatives.

Candidate Qualifications

• Minimum of six months of customer service or relevant professional experience.

• Excellent verbal and written English communication skills, characterized by clarity and professionalism.

• Strong problem-solving abilities and a dedicated customer-first mindset.

• Proficiency with computer systems, digital tools, and basic software navigation.

• Willingness and commitment to report on-site daily at the Concentrix Bacolod facility.

Key Responsibilities

• Handle inbound customer inquiries, requests, and support tickets with a high standard of professionalism and efficiency.

• Troubleshoot customer concerns, provide accurate information, and guide users through account or service resolutions.

• Document all interactions, updates, and solutions meticulously within enterprise management systems.

• Collaborate with internal teams to elevate complex issues properly and contribute to overall service improvement.

• Meet or exceed performance metrics, including quality assurance standards, response times, and customer satisfaction targets.