Onsite Customer Care Pro — Santa Rosa

TTEC; Santa Rosa; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna, Philippines. You will be the human touch that turns routine support into exceptional customer experiences, helping customers quickly, with compassion and a positive attitude.

You’ll handle inquiries, research solutions, and apply product knowledge to resolve issues. The role requires a Senior High School diploma or some college, plus at least 6 months of customer service or BPO experience; computer skills are

Qualifications

• Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• Willing to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service

Research skills

Communication

Problem solving

Computer literacy

Education

Senior High School diploma or 2 years of college

Tools

Computer skills

Job description

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna, Philippines. You will be the human touch that turns routine support into exceptional customer experiences, helping customers quickly, with compassion and a positive attitude.

You’ll handle inquiries, research solutions, and apply product knowledge to resolve issues. The role requires a Senior High School diploma or some college, plus at least 6 months of customer service or BPO experience; computer skills are