Onsite Customer Care & Client Resolution (Makati)

DMCI Homes; Makati; On-site; PHP 167,000 - 279,000; Full time

Job summary

DMCI Homes is seeking a customer service coordinator to support clients and coordinate with various departments in its Makati head office. You will handle client concerns, gather information, and push for timely resolutions with a focus on quality service.

The ideal candidate has a four-year degree, at least one year in customer service (real estate or BPO preferred), strong MS Office skills, and excellent negotiation and communication abilities. On-site work in Bangkal, Makati City is required.

Qualifications

• Graduate of any four (4) year degree course (preferably Business and Hospitality related course).
• With at least one (1) year relevant experience in customer service of a real estate company or in a BPO industry, but fresh graduates are also welcome to apply!
• Adept in MS Office Application
• Has excellent negotiation and customer service skills
• Amenable to work onsite in DMCI Homes Head Office at Bangkal, Makati City

Responsibilities

• Assists in handling clients' concerns
• Coordinates and relays clients' concerns and inquiries in a timely manner to appropriate department for resolution
• Assesses clients' concerns and respond appropriately by getting information from concerned departments
• Recommends viable solutions based on the data gathered
• Follows-up, monitor progress, and provide updates about clients' concerns and requests

Skills

Customer service

Negotiation

Education

Bachelor's degree (4-year)

Tools

MS Office

Job description

DMCI Homes is seeking a customer service coordinator to support clients and coordinate with various departments in its Makati head office. You will handle client concerns, gather information, and push for timely resolutions with a focus on quality service.

The ideal candidate has a four-year degree, at least one year in customer service (real estate or BPO preferred), strong MS Office skills, and excellent negotiation and communication abilities. On-site work in Bangkal, Makati City is required.