Customer Care Representative

DMCI Homes; Makati; Presencial; PHP 167 000 - 279 000; Tempo integral

Resumo da oferta

DMCI Homes is seeking a customer service coordinator to support clients and coordinate with various departments in its Makati head office. You will handle client concerns, gather information, and push for timely resolutions with a focus on quality service.

The ideal candidate has a four-year degree, at least one year in customer service (real estate or BPO preferred), strong MS Office skills, and excellent negotiation and communication abilities. On-site work in Bangkal, Makati City is required.

Qualificações

• Graduate of any four (4) year degree course (preferably Business and Hospitality related course).
• With at least one (1) year relevant experience in customer service of a real estate company or in a BPO industry, but fresh graduates are also welcome to apply!
• Adept in MS Office Application
• Has excellent negotiation and customer service skills
• Amenable to work onsite in DMCI Homes Head Office at Bangkal, Makati City

Responsabilidades

• Assists in handling clients' concerns
• Coordinates and relays clients' concerns and inquiries in a timely manner to appropriate department for resolution
• Assesses clients' concerns and respond appropriately by getting information from concerned departments
• Recommends viable solutions based on the data gathered
• Follows-up, monitor progress, and provide updates about clients' concerns and requests

Conhecimentos

Customer service

Negotiation

Formação académica

Bachelor's degree (4-year)

Ferramentas

MS Office

Descrição da oferta de emprego

QUALIFICATIONS

• Graduate of any four (4) year degree course (preferably Business and Hospitality related course)

• With at least one (1) year relevant experience in customer service of a real estate company or in a BPO industry, but fresh graduates are also welcome to apply!

• Adept in MS Office Application

• Has excellent negotiation and customer service skills

• Amenable to work onsite in DMCI Homes Head Office at Bangkal, Makati City

DUTIES AND RESPONSIBILITIES

• Assists in handling clients' concerns

• Coordinates and relays clients' concerns and inquiries in a timely manner to appropriate department for resolution

• Assesses clients' concerns and respond appropriately by getting information from concerned departments

• Recommends viable solutions based on the data gathered

• Follows-up, monitor progress, and provide updates about clients' concerns and requests