Customer Account Coordinator

Symbos; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Symbos is recruiting for a Customer Account Coordinator to join a pioneer team servicing Australian business customers. The role is onsite at the Mall of Asia Complex, Pasay City, with a dayshift schedule aligned to Australian business hours.

As the primary contact for customer enquiries, you will manage quotations, service requests and account administration while coordinating with internal teams to deliver timely solutions and maintain strong client relationships.

Qualifications

• 1 to 3 years of experience in customer service, customer support, account coordination, sales administration, order management, shared services, business support or a similar role.
• Strong communication skills with the ability to build rapport and ask effective probing questions.
• Comfortable handling customer enquiries, quotations, service requests and account administration activities.
• Strong administrative and organisational skills with attention to detail.

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email and digital channels.
• Ask effective probing questions to understand customer needs, clarify requirements and determine the appropriate next step.
• Manage customer enquiries, service requests, account administration tasks and follow-up activities through to completion.
• Prepare and coordinate customer quotations within approved guidelines and ensure details are accurate before submission.
• Support account maintenance activities including customer information updates, billing details and relevant account records.
• Coordinate with internal teams to ensure customer enquiries are directed and resolved appropriately.
• Build positive customer relationships through clear communication, timely updates and consistent follow-through.
• Escalate complex, non-standard or operational enquiries to the correct internal team or decision-maker.
• Conduct customer follow-ups when required to confirm outcomes, provide updates, present quotation details or close the loop.
• Support service quality by meeting response time, accuracy, productivity and customer experience expectations.

Skills

Customer service

CRM experience

Communication skills

Organisational skills

MS Office

Tools

CRM software

Job description

At Symbos, we connect businesses with exceptional talent to help them grow, innovate and deliver meaningful outcomes. We partner with leading organisations across Australia and beyond, combining global capability with a people-first approach.

We're currently recruiting for a Customer Account Coordinator on behalf of one of our Australian clients. This is an onsite, dayshift opportunity based in the Mall of Asia Complex, where you'll join a pioneer team and help customers navigate enquiries, quotations, service requests and account administration.

About The Client

Our client is a leading Australian freight, courier and logistics provider supporting businesses with express delivery, parcel, freight, logistics and supply chain solutions. The team supports customer enquiries, quotations, service requests, account administration and timely follow-up across the customer journey.

The Opportunity

We are looking for a Customer Account Coordinator to join a pioneer team supporting Australian business customers. This is an onsite role based in the Mall of Asia Complex, Pasay City, with a dayshift schedule aligned to Australian business hours.

In this role, you will be the primary point of contact for customers, managing enquiries, quotations, service requests and account administration. You will build strong customer relationships while coordinating with internal teams to ensure timely and effective solutions. Through proactive communication and follow-through, you will help deliver a seamless customer experience and support long-term account success.

What Sets This Role Apart

• Pioneer team opportunity supporting a leading Australian organisation from the ground up.
• Dayshift schedule aligned to Australian customers and stakeholders.
• Onsite role based in the Mall of Asia Complex, Pasay City.
• Ideal stepping stone for early to mid-level professionals looking to grow in customer operations, account coordination and commercial support.

Key Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email and digital channels.
• Ask effective probing questions to understand customer needs, clarify requirements and determine the appropriate next step.
• Manage customer enquiries, service requests, account administration tasks and follow-up activities through to completion.
• Prepare and coordinate customer quotations within approved guidelines and ensure details are accurate before submission.
• Support account maintenance activities including customer information updates, billing details and relevant account records.
• Coordinate with internal teams to ensure customer enquiries are directed and resolved appropriately.
• Build positive customer relationships through clear communication, timely updates and consistent follow-through.
• Escalate complex, non-standard or operational enquiries to the correct internal team or decision-maker.
• Conduct customer follow-ups when required to confirm outcomes, provide updates, present quotation details or close the loop.
• Support service quality by meeting response time, accuracy, productivity and customer experience expectations.

What We’re Looking For

• 1 to 3 years of experience in customer service, customer support, account coordination, sales administration, order management, shared services, business support or a similar role.
• Strong communication skills with the ability to build rapport and ask effective probing questions.
• Comfortable handling customer enquiries, quotations, service requests and account administration activities.
• Strong administrative and organisational skills with attention to detail.
• Good follow-up discipline with accountability for closing the loop with customers and internal teams.
• Comfortable using CRM systems, ticketing platforms, customer management tools or Microsoft Office applications.
• Ability to manage multiple enquiries, prioritise work and meet response and turnaround expectations.
• Willing and able to work onsite in the Mall of Asia Complex on a dayshift schedule as part of a pioneer team.

Nice to Have

• Experience in BPO customer service, shared services, customer operations, sales administration, order management or business administration.
• Experience supporting customer account updates, quotation coordination, order processing, service changes or customer administration.
• Experience working with Australian or international customers.
• Exposure to logistics, transportation, telecommunications or another service-led industry.

Who This Role Suits

This role suits someone who enjoys helping customers, asking the right questions and keeping things organised. You are comfortable building customer relationships, coordinating across teams and following through until enquiries are resolved.

You will thrive in this role if you are looking for an onsite, dayshift opportunity that combines customer interaction, account coordination, basic quotation support and administration in a supportive pioneer team environment.