Onsite CSR in Alabang — Growth, Perks & Training

Accenture; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances and performance incentives

Company-sponsored training and upskll

Paid Sick and Vacation Leaves

Job summary

Accenture is hiring a Customer Service Representative to support customers with quality service aligned to SLAs. You will handle inquiries, provide accurate information, and resolve issues efficiently, working onsite in Alabang.

Open college graduates or undergraduates (1st year completed) with at least 1 year of BPO CSR experience are encouraged. Strong communication and flexibility for shifts and holidays are essential for this role.

Qualifications

• Open college graduates or undergraduates who completed at least 1st year in college.
• Must have at least 1 year of BPO CSR experience.
• Strong communication skills.
• Willing to work full-time onsite in Alabang.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR provides customer service support according to scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs.
• Resolve customer issues in a timely fashion.

Skills

Strong communication

Willingness to work shifts

Education

Open college graduates or undergraduates (1st year completed)

Job description

Accenture is hiring a Customer Service Representative to support customers with quality service aligned to SLAs. You will handle inquiries, provide accurate information, and resolve issues efficiently, working onsite in Alabang.

Open college graduates or undergraduates (1st year completed) with at least 1 year of BPO CSR experience are encouraged. Strong communication and flexibility for shifts and holidays are essential for this role.