Onsite Blended Day-Shift CSR — Taguig

transcosmos Asia Philippines Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

transcosmos Asia Philippines Inc. is looking for a Blended Dayshift CSR in Taguig. The role involves handling inbound and outbound customer inquiries via phone, email, and chat. Applicants should have at least one year of BPO experience and effective communication skills. Candidates must be amenable to working onsite in McKinley Hills, tagging city on a shifting schedule, including weekends and holidays. This position emphasizes customer service excellence and adherence to KPIs.

Qualifications

• At least 1 year experience in BPO industry.
• Willing to work onsite in McKinley Hills, Taguig City.
• Amenable to a shifting schedule including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Provide product, service, and account-related information accurately.
• Resolve customer concerns in a timely and professional manner.
• Document all interactions properly in the system.

Skills

Average to Good communication skills

Education

Finished Senior High School

Job description

transcosmos Asia Philippines Inc. is looking for a Blended Dayshift CSR in Taguig. The role involves handling inbound and outbound customer inquiries via phone, email, and chat. Applicants should have at least one year of BPO experience and effective communication skills. Candidates must be amenable to working onsite in McKinley Hills, tagging city on a shifting schedule, including weekends and holidays. This position emphasizes customer service excellence and adherence to KPIs.