Financial Account - CSR | Cebu Site!

Work Avenue and Business Solutions Incorporated; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cebu City, Philippines, is seeking a customer service representative to handle inbound inquiries related to financial accounts onsite. You will provide accurate information and resolve issues while maintaining a positive customer experience.

The ideal candidate is a high school graduate with at least 6 months of customer contact experience, fluent in English (B2), and ready to work onsite.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• Must have at least 6 months of Customer Contact Experience (CCE).
• Must possess B2 English communication proficiency.
• Willing to work onsite.
• Willing to start on the Week of September 13 or September 27.
• Strong communication, problem-solving, and customer service skills.
• Basic computer navigation and typing skills.

Responsibilities

• Handle inbound customer inquiries related to financial accounts in a professional and timely manner.
• Provide accurate information regarding products, services, billing, and account-related concerns.
• Resolve customer issues while ensuring a positive customer experience.
• Maintain accurate documentation of customer interactions in the system.
• Meet quality, productivity, and performance metrics set by the company.
• Adhere to company policies, data privacy regulations, and financial compliance standards.
• Collaborate with team members and supervisors to achieve operational goals.

Skills

Customer service

B2 English

Communication skills

Typing

Basic computer skills

Onsite work

Education

High School Diploma

Job description

• Handle inbound customer inquiries related to financial accounts in a professional and timely manner.

• Provide accurate information regarding products, services, billing, and account-related concerns.

• Resolve customer issues while ensuring a positive customer experience.

• Maintain accurate documentation of customer interactions in the system.

• Meet quality, productivity, and performance metrics set by the company.

• Adhere to company policies, data privacy regulations, and financial compliance standards.

• Collaborate with team members and supervisors to achieve operational goals.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

• Must have at least 6 months of Customer Contact Experience (CCE).

• Must possess B2 English communication proficiency.

• Willing to work onsite.

• Willing to start on the Week of September 13 or September 27.

• Strong communication, problem-solving, and customer service skills.

• Basic computer navigation and typing skills.

Important Notes:

• No virtual interviews (onsite interview only)