Onsite CRM Claims Admin — SLA & Automation

Smartsourcing Inc.; Cebu City; Presencial; PHP 290.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-day Christmas Leave

Healthcare from Day 1

Free lunch and barista coffee

Night shift differential

Gym membership subsidies

Community workshops

Descripción de la vacante

Smartsourcing is hiring a full-time onsite CRM Claims Process Administrator in Cebu City to manage claim submissions, carrier communications, and declinations within Zoho CRM. The role focuses on SLA-driven queue handling and documenting processes for automation readiness, while ensuring proper escalation when needed.

You will contribute to process documentation, standardization, and reporting, helping the team improve accuracy and efficiency in a dynamic shared-services environment.

Formación

• 2-3 years in a process-driven administrative or shared-services role with high-volume, detail-heavy work
• Exposure to logistics or transportation industry
• A documented instance of improving or standardizing a process, not only executing one
• Experience in accounts receivable or a claims environment advantageous
• BPO background and early member of a new function advantageous

Responsabilidades

• Log claim submissions in Zoho CRM accurately and within SLA
• Verify required fields and documentation before submission
• Return submissions blocked by missing information with clear notes
• Maintain submission records to reconstruct each claim"s history
• Monitor shared correspondence inbox and attribute to the correct record
• Escalate unmatched, duplicate, or ambiguous correspondence
• Capture carrier declinations against the correct claim record and code reasons
• Maintain a daily queue log and report SLA performance weekly
• Document processes as performed and ensure controlled documentation
• Identify automation opportunities and support CRM improvements

Conocimientos

Attention to detail

Written English

Escalation skills

Process documentation

Educación

Diploma / College degree in Business Admin / Logistics

Herramientas

Zoho CRM

Salesforce

ServiceNow

Microsoft Office

Descripción del empleo

Smartsourcing is hiring a full-time onsite CRM Claims Process Administrator in Cebu City to manage claim submissions, carrier communications, and declinations within Zoho CRM. The role focuses on SLA-driven queue handling and documenting processes for automation readiness, while ensuring proper escalation when needed.

You will contribute to process documentation, standardization, and reporting, helping the team improve accuracy and efficiency in a dynamic shared-services environment.