Workers' Comp Claims Operations Lead

QBE Group Shared Services Centre; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a dedicated Workers Compensation Claims Administrator to manage end-to-end claims lodgment, triage documents, process payments to injured workers and suppliers, and ensure SLA compliance.

You will coordinate with stakeholders, review invoices, and ensure timely hand-offs to the next team, contributing to accurate and compliant claims portfolios.

Qualifications

• Experience in lodgment of new workers compensation claims and triage.
• Ability to raise payments to injured workers and suppliers within authority.
• Maintain compliance with policies, procedures and regulations.

Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Ensure compliance within delegated authority limits
• Maintain effective communication with stakeholders
• Raise payments for valid invoices and within authority limits
• Triage emails to correct claims handlers
• Action claims activities within predefined timeframes
• Make contact with another party to clarify contents of an invoice/ document
• Ensure all required documents are complete before a hand-off to the next team

Skills

Claims Administration

Communication

Critical Thinking

Customer Service

Data Entry

Detail-Oriented

Document Management

Insurance Claims Processing

Collaboration

Performance Management

Microsoft Applications

Prioritization

Problem Solving

Risk Assessments

Time Management

Job description

QBE Group Shared Services Centre in Cebu City is seeking a dedicated Workers Compensation Claims Administrator to manage end-to-end claims lodgment, triage documents, process payments to injured workers and suppliers, and ensure SLA compliance.

You will coordinate with stakeholders, review invoices, and ensure timely hand-offs to the next team, contributing to accurate and compliant claims portfolios.