Communication Account Care Specialist

Work Avenue and Business Solutions Incorporated

Davao City

On-site

PHP 180,000 - 240,000

Full time

3 days ago

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Job summary

Work Avenue and Business Solutions Incorporated is looking for motivated Communication Account Customer Service Representatives to assist customers with service inquiries, billing concerns, account updates, and technical issues. The role emphasizes strong communication and problem-solving to ensure customer satisfaction.

Responsibilities include handling inbound and outbound calls, addressing billing inquiries, providing basic troubleshooting, updating account information, and meeting

Qualifications

At least 6 months of call center experience (CCE).
B2 English communication proficiency level.
Excellent verbal and written communication skills.
Strong problem-solving and customer service skills.
Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

Handle inbound and outbound customer calls regarding communication services.
Address billing inquiries, account concerns, and service-related requests.
Provide basic troubleshooting assistance and guide customers through solutions.
Update customer information and maintain accurate account records.
Resolve complaints professionally and ensure customer satisfaction.
Meet established performance targets and service quality standards.

Skills

Customer service

Communication skills

Problem-solving

Education

High School Graduate (old curriculum) or Senior High School Graduate (new curriculum)

Job description

Responsibilities include handling inbound and outbound calls, addressing billing inquiries, providing basic troubleshooting, updating account information, and meeting

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