Your Next Big Opportunity! Communication Account CSR – Up to ₱26K

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 264,000 - 316,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking motivated Customer Service Representatives for a Communication Account in Davao City. You will handle customer calls, assist with billing inquiries, and provide accurate information about plans and services.

The role emphasizes excellent English communication (B2 level), a customer‑oriented mindset, and the ability to work shifting schedules, including weekends and holidays.

Qualifications

• At least 6 months of Call Center Experience (CCE).
• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Must have at least a B2 English communication level.
• Excellent verbal and written communication skills.
• Customer-oriented with good problem-solving abilities.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite.

Responsibilities

• Handle inbound and outbound customer calls regarding communication services and account concerns.
• Assist customers with billing inquiries, service requests, account updates, and technical issues.
• Provide accurate information about products, plans, and available services.
• Resolve customer complaints and concerns professionally and efficiently.
• Document customer interactions and update account information accurately.
• Escalate complex issues to the appropriate department when necessary.
• Maintain high customer satisfaction and meet established performance targets.

Skills

CCE experience

B2 English

Verbal communication

Written communication

Customer orientation

Problem solving

Education

High School Graduate

Job description

We are looking for motivated and customer-oriented individuals to join our team as Customer Service Representatives for a Communication Account. The successful candidates will handle customer inquiries, provide assistance with communication services, resolve account-related concerns, and ensure a positive customer experience. If you have excellent communication skills and enjoy helping people, this is a great opportunity to grow your career while earning up to ₱26,000!

Qualifications

• At least 6 months of Call Center Experience (CCE).

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• Must have at least a B2 English communication level.

• Excellent verbal and written communication skills.

• Customer-oriented with good problem-solving abilities.

• Willing to work on shifting schedules, weekends, and holidays.

• Willing to work onsite.

Key Responsibilities

• Handle inbound and outbound customer calls regarding communication services and account concerns.

• Assist customers with billing inquiries, service requests, account updates, and technical issues.

• Provide accurate information about products, plans, and available services.

• Resolve customer complaints and concerns professionally and efficiently.

• Document customer interactions and update account information accurately.

• Escalate complex issues to the appropriate department when necessary.

• Maintain high customer satisfaction and meet established performance targets.