Healthcare CSR (Onsite Cebu) – Growth, HMO Day 1

The Hird Corp.; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonuses

HMO coverage on Day 1

Paid training

Career growth opportunities

Supportive work environment

Job summary

A healthcare solutions provider based in Cebu City is looking for a Customer Service Representative to manage inquiries related to health benefits and claims. Ideal candidates must have at least 6 months of BPO experience and be comfortable working onsite with shifting schedules. The role offers a competitive salary, performance bonuses, and health coverage from Day 1, alongside opportunities for career growth in healthcare operations.

Qualifications

• At least 6 months of BPO/call center experience required.
• Healthcare account experience is an advantage.
• Amenable to work onsite and on shifting schedules, including night shifts.

Responsibilities

• Handle inbound calls, chats, or emails from healthcare members and providers.
• Provide accurate information regarding benefits, claims, eligibility, and billing.
• Document interactions and follow established healthcare policies.

Skills

Customer service skills

Empathy

Problem-solving

Education

College Graduate

2nd College Undergrad

Senior High School Graduate

Job description

A healthcare solutions provider based in Cebu City is looking for a Customer Service Representative to manage inquiries related to health benefits and claims. Ideal candidates must have at least 6 months of BPO experience and be comfortable working onsite with shifting schedules. The role offers a competitive salary, performance bonuses, and health coverage from Day 1, alongside opportunities for career growth in healthcare operations.