Onsite Call Center Agent — Growth, Training & Perks

Crescendo Staffing and Business Consulting Inc.; Iloilo City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting firm in Iloilo City is looking for a Call Center Representative to provide exceptional customer service through various channels. Candidates must have a Bachelor's degree and ideally possess 6-12 months of call center experience. Required skills include proficiency in English, strong customer service abilities, and excellent problem-solving skills. This position requires a positive attitude and willingness to work onsite on a shifting schedule. Benefits include equity incentives and government-mandated benefits.

Qualifications

• Junior: 6-12 months call center experience.
• Positive attitude and willingness to learn.
• Willing to work onsite & shifting schedule.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Resolve problems efficiently while maintaining a positive demeanor.
• Document customer interactions thoroughly in the system.
• Collaborate with team members to enhance service delivery.

Skills

Proficient in English Language

Strong Customer Service skills

Excellent Problem Solving abilities

Education

Bachelor’s degree

Job description

A staffing and consulting firm in Iloilo City is looking for a Call Center Representative to provide exceptional customer service through various channels. Candidates must have a Bachelor's degree and ideally possess 6-12 months of call center experience. Required skills include proficiency in English, strong customer service abilities, and excellent problem-solving skills. This position requires a positive attitude and willingness to work onsite on a shifting schedule. Benefits include equity incentives and government-mandated benefits.