Onsite BPO L&D Trainer - Night Shift

Intelegencia; Antipolo; On-site; PHP 335,000 - 502,000; Part time

Job summary

Intelegencia is seeking a passionate BPO Process Trainer / Learning & Development Specialist for onsite opportunities in Antipolo. The role focuses on onboarding, facilitating process training, coaching, and partnering with Operations and Quality to elevate customer experiences.

The ideal candidate will design engaging training materials, deliver sessions across multiple formats, and drive performance improvements through targeted interventions.

Qualifications

• Bachelor’s degree in a related field as listed
• 1–2 years of experience in a BPO environment
• At least 2 years experience in healthcare
• 1 year of training, coaching, QA, or related role preferred
• Experience facilitating classroom, virtual, or blended learning

Responsibilities

• Deliver New Hire Training for customer service, technical support, sales, or back-office functions
• Deliver process, product, systems, compliance, and soft skill training
• Conduct refresher, upskilling, and cross-skilling sessions
• Create engaging learning experiences using discussions, simulations, role-plays, case studies, and digital tools
• Manage classroom activities, learner engagement, and training effectiveness
• Provide coaching and performance support during nesting and post-training periods
• Partner with Operations, QA, WFM, and stakeholders to improve performance
• Develop and update training materials and assessments
• Evaluate training effectiveness and suggest improvements
• Participate in Train-the-Trainer and process-update initiatives

Skills

Public speaking

Facilitation

Communication

Presentation

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Human Resources

Bachelor’s Degree in Psychology

Bachelor’s Degree in Education

Bachelor’s Degree in Communications

Tools

Microsoft Office

LMS

Canva

Adobe Captivate

Rise360

Vyond

Job description

Intelegencia is seeking a passionate BPO Process Trainer / Learning & Development Specialist for onsite opportunities in Antipolo. The role focuses on onboarding, facilitating process training, coaching, and partnering with Operations and Quality to elevate customer experiences.

The ideal candidate will design engaging training materials, deliver sessions across multiple formats, and drive performance improvements through targeted interventions.