BPO Learning & Development Lead

Intelegencia; Hinoba-an; On-site; PHP 1,200,000 - 2,200,000; Full time

Job summary

Intelegencia is seeking a Lead, Learning & Development for our BPO operations. You will mentor a team of training specialists, design high-impact programs, and partner with department leaders to close skill gaps that move the business forward.

You will develop and execute a forward-thinking training strategy, lead program design and evaluation, and promote continuous improvement through engaging sessions and measurable outcomes across departments.

Qualifications

• 5+ years in training and development within BPO spaces.
• Proven ability to design and implement effective training programs.
• Strong adult learning principles and instructional design knowledge.
• Excellent communication and interpersonal skills across levels.
• Demonstrated leadership and capability to mentor teams.
• Proactive, results-oriented with ability to manage multiple priorities.
• Experience with MS Office and e-learning tools; data-driven improvements.

Responsibilities

• Develop and execute a forward-thinking training strategy across departments.
• Lead and mentor a team of training specialists to deliver high-quality programs.
• Design, implement, and evaluate training programs with measurable impact.
• Assess training effectiveness using feedback, assessments, and metrics.
• Facilitate workshops and learning opportunities to share knowledge.
• Monitor performance and recommend further improvements for agents.
• Stay updated on industry trends to keep programs competitive.
• Create engaging training materials using instructional design techniques.

Skills

Leadership

Instructional design

Data analysis

Communication

Stakeholder management

Project management

MS Office

E-learning tools

Tools

Articulate

Captivate

Vyond

Job description

Intelegencia is seeking a Lead, Learning & Development for our BPO operations. You will mentor a team of training specialists, design high-impact programs, and partner with department leaders to close skill gaps that move the business forward.

You will develop and execute a forward-thinking training strategy, lead program design and evaluation, and promote continuous improvement through engaging sessions and measurable outcomes across departments.