Onsite BPO Customer Support Specialist

Level Up Business Process Outsourcing Services OPC; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Level Up Business Process Outsourcing Services OPC is seeking a Customer Service Representative to support customers in a fast-paced onsite environment in Quezon City.

Ideal candidates are high school graduates with at least six months of BPO experience, good communication, and the ability to handle inquiries using multiple tools. Willingness to work onsite with shifting schedules and weekends may be required.

Qualifications

• High School Graduate.
• With at least six (6) months of BPO experience.
• Good communication and customer service skills.
• Comfortable handling customer concerns through the assigned support channel.
• Comfortable using computer systems and navigating multiple tools.
• Willing to work onsite, shifting schedules, weekends, and holidays if required.

Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, service questions, billing inquiries, basic troubleshooting, or other customer support needs.
• Provide clear, accurate, and timely information based on account guidelines and company procedures.
• Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
• Document customer interactions, updates, actions taken, and resolutions accurately in the system.
• Follow proper escalation procedures for complex or unresolved concerns.
• Comply with account policies, quality standards, and customer service procedures.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate professionalism, patience, empathy, and active listening in every customer interaction.
• Comfortably use computer systems, online tools, and multiple platforms needed for the role.

Skills

Customer service

Communication skills

Education

High School Diploma

Job description

Level Up Business Process Outsourcing Services OPC is seeking a Customer Service Representative to support customers in a fast-paced onsite environment in Quezon City.

Ideal candidates are high school graduates with at least six months of BPO experience, good communication, and the ability to handle inquiries using multiple tools. Willingness to work onsite with shifting schedules and weekends may be required.