Onsite Account Servicing Supervisor - Clark Lead

Travel + Leisure Co.; Hinoba-an; On-site; PHP 700,000 - 900,000; Full time

Job summary

Travel + Leisure Co. is seeking an Account Servicing Supervisor to lead on-site teams at Clark, supporting U.S.-based managers and ensuring operational excellence.

You will guide associates, coordinate workforce activities, and address escalations across multiple departments to deliver exceptional service experiences for travelers. The role emphasizes building a positive workplace culture, developing staff, and collaborating with HR, IT, Facilities, Security, and leadership to drive improvements

Qualifications

• Minimum 2 years of leadership or supervisory experience in operations or related environment.
• Proven ability to coach and develop employees while managing performance and attendance.
• Strong communication and relationship-building skills; problem-solving mindset.

Responsibilities

• Lead and develop associates through coaching, performance management, recognition, and accountability.
• Serve as the primary on-site leadership resource for Clark-based Account Servicing Operations employees.
• Support onboarding, workforce management, attendance monitoring, and operational coordination.
• Collaborate with HR, IT, Facilities, Security, and business leaders to address employee and operational needs.
• Research and resolve escalated account, process, system, or service-related issues.
• Identify risks and process gaps, driving effective solutions and improvements.
• Foster engagement through recognition programs and team-building activities.

Skills

Leadership

Communication

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Office (Outlook, Teams, Excel)

Job description

Travel + Leisure Co. is seeking an Account Servicing Supervisor to lead on-site teams at Clark, supporting U.S.-based managers and ensuring operational excellence.

You will guide associates, coordinate workforce activities, and address escalations across multiple departments to deliver exceptional service experiences for travelers. The role emphasizes building a positive workplace culture, developing staff, and collaborating with HR, IT, Facilities, Security, and leadership to drive improvements