Account Servicing Supervisor (Nightshift)

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 420,000 - 660,000; Full time

Job summary

Travel + Leisure Co. is seeking an Account Servicing Supervisor to lead Clark-based Account Servicing Operations teams on-site.

You will provide direct leadership to associates and partner with U.S.-based managers to ensure operational excellence, engagement, and cross-functional collaboration. You will drive onboarding, workforce management, attendance, issue resolution, and process improvements while fostering a positive workplace culture and developing talent for continued success, with a

Qualifications

• Minimum 2 years of leadership or supervisory experience in operations, servicing, customer service, contact center, financial services, or related environment.
• Proven experience coaching and developing employees while managing performance, attendance, and workplace concerns.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to work effectively in a matrixed, cross-functional environment.
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint.

Responsibilities

• Lead and develop associates through coaching, performance management, recognition, and accountability.
• Serve as the primary on-site leadership resource for Clark-based Account Servicing Operations employees.
• Support onboarding activities, workforce management, attendance monitoring, and operational coordination.
• Partner with HR, IT, Facilities, Security, and business leaders to address employee and operational needs.
• Research and resolve escalated account, process, system, or service-related issues.
• Identify operational risks, process gaps, and improvement opportunities while driving effective solutions.
• Foster employee engagement through recognition programs, team-building activities, and leadership support.
• Collaborate with U.S.-based leaders to ensure alignment, communication, and operational consistency.

Skills

Leadership

Coaching

Communication

Problem-solving

Cross-functional collaboration

Relationship-building

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We are looking for an Account Servicing Supervisor to serve as a key on-site leader supporting our Clark-based Account Servicing Operations teams. In this role, you will provide direct leadership to assigned associates while partnering with U.S.-based managers and directors to ensure operational excellence, employee engagement, workforce coordination, and consistent execution across multiple teams.

You will play an important role in building a positive workplace culture, supporting employee development, resolving operational challenges, and improving collaboration across departments.

How You'll Shine

• Lead and develop associates through coaching, performance management, recognition, and accountability.

• Serve as the primary on-site leadership resource for Clark-based Account Servicing Operations employees.

• Support onboarding activities, workforce management, attendance monitoring, and operational coordination.

• Partner with HR, IT, Facilities, Security, and business leaders to address employee and operational needs.

• Research and resolve escalated account, process, system, or service-related issues.

• Identify operational risks, process gaps, and improvement opportunities while driving effective solutions.

• Foster employee engagement through recognition programs, team-building activities, and leadership support.

• Collaborate with U.S.-based leaders to ensure alignment, communication, and operational consistency.

What You'll Bring

Required Qualifications

• Minimum 2 years of leadership or supervisory experience in operations, servicing, customer service, contact center, financial services, or related environment.

• Proven experience coaching and developing employees while managing performance, attendance, and workplace concerns.

• Strong communication, relationship-building, and problem-solving skills.

• Ability to work effectively in a matrixed, cross-functional environment.

• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint.

Preferred Qualifications

• Bachelor's degree preferred.

• Experience working with U.S.-based leadership teams.

• Financial services, banking, or consumer finance experience.

• Experience supporting escalations, process documentation, and cross-functional operational improvement initiatives.

• Experience within a shared services or offshore operations environment.

Note: This role requires willingness to work onsite on a graveyard shift in Clark, Pampanga.

Why Join Travel + Leisure Co.?

At Travel + Leisure Co., you'll be part of a global organization that values growth, inclusion, collaboration, and innovation. We are committed to creating opportunities for our associates to develop professionally while making a meaningful impact on our business and culture.

Join us and help create exceptional experiences for both our customers and associates.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.