Onsite Account Servicing Lead – Clark

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 420,000 - 660,000; Full time

Job summary

Travel + Leisure Co. is seeking an Account Servicing Supervisor to lead Clark-based Account Servicing Operations teams on-site.

You will provide direct leadership to associates and partner with U.S.-based managers to ensure operational excellence, engagement, and cross-functional collaboration. You will drive onboarding, workforce management, attendance, issue resolution, and process improvements while fostering a positive workplace culture and developing talent for continued success, with a

Qualifications

• Minimum 2 years of leadership or supervisory experience in operations, servicing, customer service, contact center, financial services, or related environment.
• Proven experience coaching and developing employees while managing performance, attendance, and workplace concerns.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to work effectively in a matrixed, cross-functional environment.
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint.

Responsibilities

• Lead and develop associates through coaching, performance management, recognition, and accountability.
• Serve as the primary on-site leadership resource for Clark-based Account Servicing Operations employees.
• Support onboarding activities, workforce management, attendance monitoring, and operational coordination.
• Partner with HR, IT, Facilities, Security, and business leaders to address employee and operational needs.
• Research and resolve escalated account, process, system, or service-related issues.
• Identify operational risks, process gaps, and improvement opportunities while driving effective solutions.
• Foster employee engagement through recognition programs, team-building activities, and leadership support.
• Collaborate with U.S.-based leaders to ensure alignment, communication, and operational consistency.

Skills

Leadership

Coaching

Communication

Problem-solving

Cross-functional collaboration

Relationship-building

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Travel + Leisure Co. is seeking an Account Servicing Supervisor to lead Clark-based Account Servicing Operations teams on-site.

You will provide direct leadership to associates and partner with U.S.-based managers to ensure operational excellence, engagement, and cross-functional collaboration. You will drive onboarding, workforce management, attendance, issue resolution, and process improvements while fostering a positive workplace culture and developing talent for continued success, with a