Travel QA Manager — Onsite Clark | High-Impact Leader

Recruitify_HR; Angeles; On-site; PHP 99,000 - 121,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Annual Company Trip

Sleeping Quarters

Job summary

A leading recruitment firm is seeking a Quality Manager for a Travel account in Clark. The ideal candidate has over five years of BPO QA experience and at least two years in a managerial position. Responsibilities include leading a QA team, monitoring quality metrics, and driving process improvements. Offering a competitive salary up to 110K, this is an urgent hiring opportunity for those willing to work onsite in Clark.

Qualifications

• 5+ years of experience in BPO QA.
• 2+ years as a Quality Manager.
• Strong knowledge of QA frameworks and KPIs.

Responsibilities

• Lead and manage the QA team for a Travel account.
• Monitor CSAT, FCR, NPS, and Quality Scores.
• Conduct audits and compliance checks.

Skills

BPO QA experience

Quality Management

Knowledge of QA frameworks

Audits

KPI analysis

Job description

Quality Manager Travel Account Expedia Onsite Clark Up To 110K Urgent

Job Summary

• We are hiring a Quality Manager with Travel Expedia or OTA experience to lead QA operations and drive performance
• Location Clark onsite
• Salary up to 110K
• Urgent hiring

Key Responsibilities

• Lead and manage the QA team for a Travel account
• Monitor CSAT, FCR, NPS, and Quality Scores
• Conduct audits, calibrations, and compliance checks
• Drive root cause analysis and process improvements
• Partner with Operations and Training teams
• Present quality insights and action plans to stakeholders

Requirements

• 5 plus years BPO QA experience
• 2 plus years as a Quality Manager
• Travel account experience (Expedia preferred)
• Strong knowledge of QA frameworks, audits, and KPIs
• Experience in IGT or WNS preferred
• Willing to work onsite in Clark

Why Join

• Competitive salary up to 110K
• Opportunity to work with a leading travel account
• Leadership role with high impact
• Fast hiring process