About the role
The Online Sales Supervisor leads a team responsible for executing sales targets across online channels including short-form video, e-commerce platforms, social media, and online consultations. The role involves overseeing sales operations, optimizing customer acquisition and conversion processes, and driving continuous performance improvement through data analysis and strategic planning.
Key responsibilities
- Assemble, manage, and train the online sales team; develop onboarding and mentoring plans to enhance professional skills and build a high-performance, cohesive sales team
- Break down monthly, quarterly, and annual sales targets based on company strategy; formulate team sales plans and monitor progress to ensure performance goals are met
- Oversee sales operations across online channels; optimize processes for customer acquisition, closing, and after-sales follow-up; improve closing and conversion rates
- Conduct daily, weekly, and monthly reviews of sales data; analyze key metrics such as leads, conversion rates, and customer retention; identify operational issues and refine sales strategies
- Manage key customer relationships and resolve complex client issues to build a stable customer base; explore new online sales channels and acquisition methodsMotivate the team and provide mindset support; resolve work-related challenges; foster a positive, constructive, and healthy competitive work environment
About you
- Associate degree or higher (majors in Marketing, E-commerce, or Sales Management preferred)
- At least 1 year of experience managing online sales teams and 2 years of online sales experience
- Familiarity with the full cycle of online customer acquisition, business negotiation, and deal closing
- Experience in e-commerce, online services, or new media sales is a plus
- Excellent skills in team management, strategic planning, and data analysis
- Strong communication, negotiation, adaptability, and problem-solving skills
- Adept at team training and motivation; capable of rapidly fostering professional growth of new team members
- Goal-oriented with strong resilience under pressure; strong sense of responsibility and team pride
- Proficient in office software, online communication tools, and various online sales platforms
- Good English communication skills
Benefits
- Base salary plus substantial team commissions, individual performance commissions, monthly bonuses, quarterly profit sharing, and year-end awards
- Social insurance coverage upon onboarding
- Statutory holidays, 13th-month salary, holiday perks, and regular health check-ups
- Thorough pre-job training plus regular professional skill and management development
- Transparent promotion paths with priority given to internal promotions
- Young team with relaxed, harmonious atmosphere; regular team-building activities and healthy work-life balance
- High-quality leads, mature sales system, and operational support provided by the company
About us
The company provides high-quality leads, a mature sales system, and operational support to enable sales teams to close deals efficiently without blind prospecting.