Online Product Support Specialist - Data & KYC

Metrobank; Makati; On-site; PHP 260,000 - 360,000; Full time

Job summary

Metrobank is hiring an Online Product Support Associate to manage customer onboarding, data updates and transactional processes in a banking environment. You will encode data, verify client information, conduct KYC checks, and provide responsive customer support with careful data handling.

Ideal candidates have a Bachelor's degree, 1+ year in Teller/Customer Service within banking, and the ability to work independently or in a team, with shifts available.

Qualifications

• Bachelor’s Degree in any field, fresh graduates welcome.
• 1+ years Teller/Customer Service in banking, NAC experience preferred.

Responsibilities

• Manage customer-related processes including onboarding, updating and transactions.
• Accurately encode customer data into required systems.
• Update and verify client information for accuracy.
• Handle KYC verification processes.
• Address and resolve customer issues with transactional processes.
• Demonstrate strong data entry and confidentiality, with attention to detail.

Skills

Data Management

KYC Knowledge

Customer Support

Data Entry

Attention to Detail

Confidentiality

Teamwork

Shift Work

Education

Bachelor's Degree in any field

Tools

Banking Systems

Job description

Metrobank is hiring an Online Product Support Associate to manage customer onboarding, data updates and transactional processes in a banking environment. You will encode data, verify client information, conduct KYC checks, and provide responsive customer support with careful data handling.

Ideal candidates have a Bachelor's degree, 1+ year in Teller/Customer Service within banking, and the ability to work independently or in a team, with shifts available.