Online Onboarding & Support Specialist

Metrobank; Manila; Presencial; PHP 268.000 - 402.000; Jornada completa

Descripción de la vacante

Metrobank seeks an Online Product Support Associate to manage customer onboarding, updates, and transactions. You will encode data, update client information, verify KYC, and address customer issues with strong data entry and system skills.

The role welcomes fresh graduates with a Bachelor’s degree and prefers 1+ year banking customer service or NAC experience, with flexibility to work in shifts. Join a team focused on accuracy and confidentiality in a centralizedProcessing environment.

Formación

• Bachelor’s degree required; fresh graduates welcome.
• 1+ year banking customer service or NAC experience preferred.
• Knowledge of KYC processes beneficial.
• Ability to work in shifts.

Responsabilidades

• Onboard customers and manage profile updates in systems.
• Process transactions and maintain data accuracy.
• Verify KYC information and ensure regulatory compliance.
• Provide customer support for inquiries and issues.
• Handle sensitive information with confidentiality.
• Demonstrate strong data entry and systems proficiency.

Conocimientos

Data Management

Client Information Handling

KYC Verification

Customer Support

Data entry

Computer systems

Confidentiality

Attention to detail

Educación

Bachelor’s Degree in any field

Descripción del empleo

Metrobank seeks an Online Product Support Associate to manage customer onboarding, updates, and transactions. You will encode data, update client information, verify KYC, and address customer issues with strong data entry and system skills.

The role welcomes fresh graduates with a Bachelor’s degree and prefers 1+ year banking customer service or NAC experience, with flexibility to work in shifts. Join a team focused on accuracy and confidentiality in a centralizedProcessing environment.