Online Product Support Associate

Metrobank; Makati; On-site; PHP 260,000 - 360,000; Full time

Job summary

Metrobank is hiring an Online Product Support Associate to manage customer onboarding, data updates and transactional processes in a banking environment. You will encode data, verify client information, conduct KYC checks, and provide responsive customer support with careful data handling.

Ideal candidates have a Bachelor's degree, 1+ year in Teller/Customer Service within banking, and the ability to work independently or in a team, with shifts available.

Qualifications

• Bachelor’s Degree in any field, fresh graduates welcome.
• 1+ years Teller/Customer Service in banking, NAC experience preferred.

Responsibilities

• Manage customer-related processes including onboarding, updating and transactions.
• Accurately encode customer data into required systems.
• Update and verify client information for accuracy.
• Handle KYC verification processes.
• Address and resolve customer issues with transactional processes.
• Demonstrate strong data entry and confidentiality, with attention to detail.

Skills

Data Management

KYC Knowledge

Customer Support

Data Entry

Attention to Detail

Confidentiality

Teamwork

Shift Work

Education

Bachelor's Degree in any field

Tools

Banking Systems

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title:Online Product Support Associate

Job Summary:

The Online Product Support Associate is responsible for managing customer-related processes, including onboarding, updating, and transactions. Key responsibilities include:

• Data Management: Accurately encode customer data into required systems.
• Client Information Handling: Update and validate client information to ensure accuracy.
• KYC Verification: Handle Know Your Customer (KYC) verification processes.
• Customer Support: Address and resolve customer issues that involve transactional processes.
• Strong data entry and management skills.
• Proficiency in using computer systems.
• Ability to handle sensitive information with confidentiality.
• Attention to detail and accuracy.

Other Requirements:

• Knowledge of KYC processes and regulatory requirements is an advantage
• Ability to work independently and as part of a team.
• Flexibility to work in shifts

Qualifications:

Education:Bachelor’s Degree in any field. The role is open for FRESH GRADUATES and CAREER SHIFTERS!

Experience:If with relevant experience, at least 1 or more years of Teller/Customer Service experience within the banking industry; preferably New Accounts (NAC) experienced tellers or KYC documents processing experienced tellers.

Other Details:

• Unit: Branch Banking Sector | Branch Operations Support Group | Centralized Processing Division | Online Product Support Department