Online Product Support Associate

Metrobank; Manila; On-site; PHP 268,000 - 402,000; Full time

Job summary

Metrobank seeks an Online Product Support Associate to manage customer onboarding, updates, and transactions. You will encode data, update client information, verify KYC, and address customer issues with strong data entry and system skills.

The role welcomes fresh graduates with a Bachelor’s degree and prefers 1+ year banking customer service or NAC experience, with flexibility to work in shifts. Join a team focused on accuracy and confidentiality in a centralizedProcessing environment.

Qualifications

• Bachelor’s degree required; fresh graduates welcome.
• 1+ year banking customer service or NAC experience preferred.
• Knowledge of KYC processes beneficial.
• Ability to work in shifts.

Responsibilities

• Onboard customers and manage profile updates in systems.
• Process transactions and maintain data accuracy.
• Verify KYC information and ensure regulatory compliance.
• Provide customer support for inquiries and issues.
• Handle sensitive information with confidentiality.
• Demonstrate strong data entry and systems proficiency.

Skills

Data Management

Client Information Handling

KYC Verification

Customer Support

Data entry

Computer systems

Confidentiality

Attention to detail

Education

Bachelor’s Degree in any field

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title:Online Product Support Associate

Job Summary:

The Online Product Support Associate is responsible for managing customer-related processes, including onboarding, updating, and transactions. Key responsibilities include:

• Data Management: Accurately encode customer data into required systems.
• Client Information Handling: Update and validate client information to ensure accuracy.
• KYC Verification: Handle Know Your Customer (KYC) verification processes.
• Customer Support: Address and resolve customer issues that involve transactional processes.
• Strong data entry and management skills.
• Proficiency in using computer systems.
• Ability to handle sensitive information with confidentiality.
• Attention to detail and accuracy.

Other Requirements:

• Knowledge of KYC processes and regulatory requirements is an advantage
• Ability to work independently and as part of a team.
• Flexibility to work in shifts

Qualifications:

Education: Bachelor’s Degree in any field. The role is open for FRESH GRADUATES and CAREER SHIFTERS!

Experience: If with relevant experience, at least 1 or more years of Teller/Customer Service experience within the banking industry; preferably New Accounts (NAC) experienced tellers or KYC documents processing experienced tellers.

Other Details:

• Unit: Branch Banking Sector | Branch Operations Support Group | Centralized Processing Division | Online Product Support Department