KYC Associate

AND Financing Corporation; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Job summary

AND Financing Corporation is seeking a detail-oriented KYC Operations Associate in Manila to perform initial assessments of account applications and due diligence reviews in line with FRAUD/AML regulations. The role involves data analysis, updating customer records, and handling inquiries and complaints while meeting sales and service targets.

Qualified candidates have at least college-level education and 1 year of KYC experience, with proficiency in CRM tools and good communication skills.

Qualifications

• At least college-level education.
• At least 1 year of experience in KYC operations or a related field.

Responsibilities

• Provide initial assessment on individual account application.
• Conduct accurate and timely due diligence reviews of all customers' accounts and transactions.
• Request KYC information and documentation for review and verification of accounts for initial risk assessment.
• Periodically evaluate existing customers to ensure information is current and up to date.
• Perform periodic review on clients’ profiles and refresh documentation as necessary.
• Analyze data and trends and elevate suspicious customer information in compliance with FRAUD/AML regulations.
• Identify opportunities and pain points to strengthen engagement with customers through CRM tools.
• Conduct sales activities pertaining to available products being offered in the market.
• Perform other tasks as may be assigned.
• Keep records of customer interactions, process customer accounts, and file documents.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Meet personal/customer service team sales targets and call handling quotas.

Skills

KYC operations

Customer service

Data analysis

CRM tools

Education

College-level education

Tools

CRM tools

Job description

Job description:

• Provide initial assessment on individual account application.

• Conduct accurate and timely due diligence reviews of all customers account and transactions.

• Responsible in requesting KYC information, documentation for review and verification of accounts for initial risk assessment on new customers.

• Periodically evaluate existing customers according to established policies and procedures to ensure that the information in the system is current and up to date.

• Perform periodic review on clients’ profiles and refresh documentation as necessary.

• Analyze data and trends and elevate suspicious customer information in compliance with company standards on FRAUD/Anti-Money Laundering regulations.

• Identify possible opportunities and pain points to strengthen and improve engagement with customers through existing CRM tools.

• Conduct sales activities pertaining to available products being offered in the market.

• Perform others tasks as may be assigned.

• Keep records of customer interactions, process customer accounts, and file documents.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Meet personal/customer service team sales targets and call handling quotas.

Qualifications:

• At least a college-level education

• At least 1 year of experience in KYC operations or a related field