Online Customer Service Representative

Dynamic Talent Solutions; Pasig; On-site; PHP 301,000 - 502,000; Full time

Job summary

Dynamic Talent Solutions is seeking a CSR - Non-Voice for Advanced Customer Support in the Philippines. You will manage complex and sensitive customer cases via chat and email, including money movement, identity verification, fraud, and regulatory matters.

The role emphasizes accuracy, discretion, and empathy when handling confidential information and high-risk interactions. Prior experience in banking/fintech or regulated industries is a plus.

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of customer service experience.
• Experience handling escalations and complex customer concerns.
• Strong judgment managing sensitive and high-risk interactions.
• Ability to handle confidential information with professionalism.

Responsibilities

• Handle complex and sensitive customer cases via chat and email.
• Address money movement and transaction concerns.
• Conduct identity verification processes.
• Handle fraud-related cases and investigate issues.
• Maintain account integrity and security.
• Address regulatory compliance matters.
• Manage social media escalations and high-risk customer escalations.

Skills

Excellent communication

2+ years customer service

Escalations handling

Fraud awareness

KYC awareness

CRM platforms

Job description

CSR - NON VOICE (Up to 45k) / Advanced Customer Support

WHAT WE’RE LOOKING FOR

We’re seeking exceptional customer support professionals who have:

• Excellent verbal & written communication skills
• 2+ years of customer service experience
• Proven experience handling escalations and complex customer concerns
• Strong judgment and confidence managing sensitive & high-risk interactions
• The ability to work with confidential information while maintaining professionalism and empathy

WHAT YOU’LL DO

You’ll be trusted to manage some of our most complex and sensitive customer cases through chat and email, including:

• Money movement & transaction concerns
• Identity verification
• Fraud-related cases
• Account integrity & security
• Regulatory compliance matters
• Social media escalations
• Press & high-risk customer escalations

This is more than traditional customer support — you’ll be part of the team trusted to navigate high-impact situations where accuracy, discretion, and sound judgment matter.

YOUR EXPERIENCE IS A PLUS

Candidates with experience in any of these areas are highly encouraged to apply:

• Banking
• Fintech / Financial Services
• Regulated Industries
• Fraud Prevention
• Identity Verification / KYC
• Compliance
• CRM Platforms