CSR - NON VOICE (Up to 45k) / Advanced Customer Support

E-team Workforce Private Corporation; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

E-team Workforce Private Corporation in Pasig, Metro Manila, is seeking exceptional customer support professionals to handle complex and sensitive cases via chat and email, including money movement, verification, and fraud-related issues.

You will join a team that values accuracy, discretion, and sound judgment when dealing with confidential information and high‑risk interactions. Candidates with 2+ years of customer service experience are encouraged to apply.

Qualifications

• 2+ years of customer service experience.
• Experience handling escalations and complex customer concerns.
• Ability to manage confidential information with professionalism.
• Strong verbal and written communication.

Responsibilities

• Money movement & transaction concerns
• Identity verification
• Fraud-related cases
• Account integrity & security
• Regulatory compliance matters
• Social media escalations
• Press & high-risk customer escalations

Skills

Communication

Customer service

Escalations handling

Discretion & judgment

Regulatory awareness

Job description

WHAT WE’RE LOOKING FOR

We’re seeking exceptional customer support professionals who have:

• Excellent verbal & written communication skills
• 2+ years of customer service experience
• Proven experience handling escalations and complex customer concerns
• Strong judgment and confidence managing sensitive & high-risk interactions
• The ability to work with confidential information while maintaining professionalism and empathy

WHAT YOU’LL DO

You’ll be trusted to manage some of our most complex and sensitive customer cases through chat and email, including:

• Money movement & transaction concerns
• Identity verification
• Fraud-related cases
• Account integrity & security
• Regulatory compliance matters
• Social media escalations
• Press & high-risk customer escalations

This is more than traditional customer support — you’ll be part of the team trusted to navigate high-impact situations where accuracy, discretion, and sound judgment matter.

YOUR EXPERIENCE IS A PLUS

Candidates with experience in any of these areas are highly encouraged to apply:

• Banking
• Fintech / Financial Services
• Regulated Industries
• Fraud Prevention
• Identity Verification / KYC
• Compliance
• CRM Platforms