Online Customer Service Representative

Dynamic Talent Solutions; Manila; On-site; PHP 301,000 - 502,000; Full time

Job summary

Dynamic Talent Solutions is hiring for CSR - NON VOICE (Up to 45k) / Advanced Customer Support in Metro Manila. You will handle complex customer cases through chat and email, requiring discretion and accuracy in high-stakes situations.

We seek candidates with excellent verbal and written communication, 2+ years in customer service, and experience with escalations, identity verification, fraud, and regulatory matters. Confidentiality, empathy, and sound judgment are essential.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication.
• Experience handling escalations and complex customer concerns.
• Strong judgment managing sensitive and high-risk interactions.
• Ability to handle confidential information with professionalism and empathy.

Responsibilities

• Manage complex and sensitive customer cases through chat and email.
• Handle money movement, identity verification, and fraud-related issues.
• Protect account integrity and security, including regulatory compliance matters.
• Manage social media escalations and high-risk customer escalations.
• Navigate high-impact situations with accuracy, discretion, and sound judgment.

Skills

Customer service

Escalation handling

Communication skills

High-risk interactions

Discretion & empathy

Tools

CRM Platforms

Job description

CSR - NON VOICE (Up to 45k) / Advanced Customer Support

WHAT WE’RE LOOKING FOR

We’re seeking exceptional customer support professionals who have:

• Excellent verbal & written communication skills
• 2+ years of customer service experience
• Proven experience handling escalations and complex customer concerns
• Strong judgment and confidence managing sensitive & high-risk interactions
• The ability to work with confidential information while maintaining professionalism and empathy

WHAT YOU’LL DO

You’ll be trusted to manage some of our most complex and sensitive customer cases through chat and email, including:

• Money movement & transaction concerns
• Identity verification
• Fraud-related cases
• Account integrity & security
• Regulatory compliance matters
• Social media escalations
• Press & high-risk customer escalations

This is more than traditional customer support — you’ll be part of the team trusted to navigate high-impact situations where accuracy, discretion, and sound judgment matter.

YOUR EXPERIENCE IS A PLUS

Candidates with experience in any of these areas are highly encouraged to apply:

• Banking
• Fintech / Financial Services
• Regulated Industries
• Fraud Prevention
• Identity Verification / KYC
• Compliance
• CRM Platforms