Senior Non-Voice CSR — Complex & High-Impact Support

Dynamic Talent Solutions; Pasig; On-site; PHP 301,000 - 502,000; Full time

Job summary

Dynamic Talent Solutions is seeking a CSR - Non-Voice for Advanced Customer Support in the Philippines. You will manage complex and sensitive customer cases via chat and email, including money movement, identity verification, fraud, and regulatory matters.

The role emphasizes accuracy, discretion, and empathy when handling confidential information and high-risk interactions. Prior experience in banking/fintech or regulated industries is a plus.

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of customer service experience.
• Experience handling escalations and complex customer concerns.
• Strong judgment managing sensitive and high-risk interactions.
• Ability to handle confidential information with professionalism.

Responsibilities

• Handle complex and sensitive customer cases via chat and email.
• Address money movement and transaction concerns.
• Conduct identity verification processes.
• Handle fraud-related cases and investigate issues.
• Maintain account integrity and security.
• Address regulatory compliance matters.
• Manage social media escalations and high-risk customer escalations.

Skills

Excellent communication

2+ years customer service

Escalations handling

Fraud awareness

KYC awareness

CRM platforms

Job description

Dynamic Talent Solutions is seeking a CSR - Non-Voice for Advanced Customer Support in the Philippines. You will manage complex and sensitive customer cases via chat and email, including money movement, identity verification, fraud, and regulatory matters.

The role emphasizes accuracy, discretion, and empathy when handling confidential information and high-risk interactions. Prior experience in banking/fintech or regulated industries is a plus.