Online Customer Support Specialist - Complex Cases & Security

Dynamic Talent Solutions; Manila; On-site; PHP 301,000 - 502,000; Full time

Job summary

Dynamic Talent Solutions is hiring for CSR - NON VOICE (Up to 45k) / Advanced Customer Support in Metro Manila. You will handle complex customer cases through chat and email, requiring discretion and accuracy in high-stakes situations.

We seek candidates with excellent verbal and written communication, 2+ years in customer service, and experience with escalations, identity verification, fraud, and regulatory matters. Confidentiality, empathy, and sound judgment are essential.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication.
• Experience handling escalations and complex customer concerns.
• Strong judgment managing sensitive and high-risk interactions.
• Ability to handle confidential information with professionalism and empathy.

Responsibilities

• Manage complex and sensitive customer cases through chat and email.
• Handle money movement, identity verification, and fraud-related issues.
• Protect account integrity and security, including regulatory compliance matters.
• Manage social media escalations and high-risk customer escalations.
• Navigate high-impact situations with accuracy, discretion, and sound judgment.

Skills

Customer service

Escalation handling

Communication skills

High-risk interactions

Discretion & empathy

Tools

CRM Platforms

Job description

Dynamic Talent Solutions is hiring for CSR - NON VOICE (Up to 45k) / Advanced Customer Support in Metro Manila. You will handle complex customer cases through chat and email, requiring discretion and accuracy in high-stakes situations.

We seek candidates with excellent verbal and written communication, 2+ years in customer service, and experience with escalations, identity verification, fraud, and regulatory matters. Confidentiality, empathy, and sound judgment are essential.