WAVE 1 CSR Financial Tech

Concentrix Philippines; Quezon City; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Paid training

Competitive salary package

Bonuses & incentives

HMO/Health benefits

Promotion opportunities

Fun and supportive work culture

Job summary

Concentrix Philippines is hiring a Voice Customer Service Representative for a FinTech account. You will handle customer calls about digital banking, wallets, and app features, with paid training provided. Open to beginners with clear, confident English, and basic computer skills.

Willingness to work diverse shifts, weekends, and holidays is required. Join a dynamic team offering career development, monthly incentives, and health benefits.

Qualifications

• No BPO experience required.
• Open to any educational attainment.
• Clear and confident speaking voice.
• Good English communication skills.
• Basic computer navigation skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Trainable, motivated, and customer-oriented.

Responsibilities

• Answer inbound customer calls regarding accounts, transactions, and app features.
• Provide step-by-step support for troubleshooting and inquiries.
• Maintain professionalism and empathy during customer interactions.
• Ensure accuracy in documenting call details.
• Uphold security and privacy protocols for financial information.

Skills

Clear speaking voice

Good English

Willing to work shifts

Customer-oriented

Trainable

Tools

Basic computer navigation

Job description

Job Description

? Now Hiring: Voice Customer Service Representative (CSR) Financial Technology Account – No Experience Needed!

? Work Location: [Insert Location] ? Work Setup: On-site / Hybrid / Remote ? Employment Type: Full-time ? Salary: Competitive + Monthly Incentives

? Job Overview We’re looking for confident and customer-focused individuals to join our FinTech Voice Support Team. You’ll assist customers with their digital banking, mobile wallet, and financial app concerns through voice calls. Don’t worry if you’re new—paid training is provided!

Key Responsibilities

• Answer inbound customer calls regarding accounts, transactions, and app features
• Provide step-by-step support for troubleshooting and inquiries
• Maintain professionalism and empathy during customer interactions
• Ensure accuracy in documenting call details
• Uphold security and privacy protocols for financial information

What We Offer

• Paid training.
• Competitive salary package.
• Performance bonuses & incentives.
• HMO/Health benefits.
• Opportunities for promotion and career development.
• Fun and supportive work culture.

Job Qualifications

? Qualifications:

• No BPO experience required – we welcome beginners!
• Open to any educational attainment.
• Clear and confident speaking voice.
• Good English communication skills.
• Basic computer navigation skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Trainable, motivated, and customer-oriented.