Senior Non-Voice CSR: Complex, High‑Risk Support

E-team Workforce Private Corporation; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

E-team Workforce Private Corporation in Pasig, Metro Manila, is seeking exceptional customer support professionals to handle complex and sensitive cases via chat and email, including money movement, verification, and fraud-related issues.

You will join a team that values accuracy, discretion, and sound judgment when dealing with confidential information and high‑risk interactions. Candidates with 2+ years of customer service experience are encouraged to apply.

Qualifications

• 2+ years of customer service experience.
• Experience handling escalations and complex customer concerns.
• Ability to manage confidential information with professionalism.
• Strong verbal and written communication.

Responsibilities

• Money movement & transaction concerns
• Identity verification
• Fraud-related cases
• Account integrity & security
• Regulatory compliance matters
• Social media escalations
• Press & high-risk customer escalations

Skills

Communication

Customer service

Escalations handling

Discretion & judgment

Regulatory awareness

Job description

E-team Workforce Private Corporation in Pasig, Metro Manila, is seeking exceptional customer support professionals to handle complex and sensitive cases via chat and email, including money movement, verification, and fraud-related issues.

You will join a team that values accuracy, discretion, and sound judgment when dealing with confidential information and high‑risk interactions. Candidates with 2+ years of customer service experience are encouraged to apply.