Online Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Life Insurance

HMO

Free Meals

Training Subsidy

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking candidates for both non-voice and voice account roles in a busy BPO environment.

Non-voice duties focus on written communication, data entry, and accurate updates, requiring strong English skills and attention to detail. Voice duties involve handling calls, resolving issues, and delivering customer solutions with professional communication.

Qualifications

• Strong English language skills for written communication.
• Customer service experience in a BPO context is advantageous.
• Attention to detail and ability to manage data accurately.

Responsibilities

• Non-voice account tasks: resolve issues via email, chat, or tickets.
• Data entry and system updates with precision.
• Maintain timely and accurate records to support customer care.
• Voice account tasks: handle inbound/outbound calls, provide solutions.

Skills

English proficiency

Customer service

Problem solving

Strong work ethic

Digital marketing

Organizational skills

Job description

Synlink Recruitment Outsourcing Co. Inc.

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Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Free Meals, Training Subsidy

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Work-Life Balance

Flexible Hours

Read More

A Non-Voice Account Job involvesresolving customer issues and managing tasks primarily through written communication (email, chat, tickets) or data entry, focusing on accuracy, problem-solving, and efficient system updates, rather than phone calls, requiring strong English skills, attention to detail, and computer proficiency .while A Voice Account Job Description involveshandling customer interactions (inbound/outbound calls) for inquiries, complaints, or sales, requiring strong communication, problem-solving, and product knowledge to resolve issues, provide solutions, meet targets, and maintain customer satisfaction, often within a BPO or call center setting .

English Language Customer Service Problem Solving Strong Work Ethic Digital Marketing Organizational Skills Call Centre Back Office Support

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HR Recruiter Synlink Recruitment Outsourcing Co. Inc.

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