Customer Service Agent

Synlink Recruitment Outsourcing Co. Inc.; Laguna; On-site; PHP 223,200 - 357,120; Full time

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Job summary

Synlink Recruitment Outsourcing Co. Inc. in the Philippines is seeking a Recruitment Sourcing Associate to support our client hiring needs. You will source candidates, screen applicants, and coordinate interviews while delivering excellent service.

The role focuses on outbound outreach, talent mapping, and maintaining accurate logs in our ATS. You will collaborate with teams to fill roles efficiently, while ensuring compliance and a positive candidate experience.

Responsibilities

• Technical Troubleshooting: Diagnose and resolve customer issues regarding hardware, software, internet connectivity, or device setups.
• Guided Assistance: Walk customers step-by-step through technical processes over the phone, email, or live chat.
• Documentation: Create detailed logs of technical issues and the steps taken to resolve them within the ticketing system.
• Escalation: Identify complex network or system bugs and escalation them to the tier-2 engineering or specialist teams.

Job description

Synlink Recruitment Outsourcing Co. Inc.

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Government Mandated Benefits

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Technical Troubleshooting: Diagnose and resolve customer issues regarding hardware, software, internet connectivity, or device setups.

Guided Assistance: Walk customers step-by-step through technical processes over the phone, email, or live chat.

Documentation: Create detailed logs of technical issues and the steps taken to resolve them within the ticketing system.

Escalation: Identify complex network or system bugs and escalation them to the tier-2 engineering or specialist teams.

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Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.

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