Online Communications Associate

Filinvest Hospitality Corporation; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Filinvest Hospitality Corporation is seeking an E-commerce Coordinator to manage online channels and hotel site listings, update PMS bookings, and ensure accurate rates and availability across platforms. You will respond to guest requests promptly and support the E-commerce team with audits and reports.

You will work weekends/holidays as needed, handle chat and phone inquiries, and look for new B2B/B2C accounts to boost revenue while ensuring data privacy and proper close-out processes across

Qualifications

• Graduate of Business Ad, HRM, Tourism, Mass Communication, or Advertising.
• Minimum 1 year experience working in E-commerce/ Reservation department of a hotel or Online Travel Agency. Fresh graduates are welcome to apply.
• Knowledge of basic Microsoft Word & Excel is desirable.
• Knowledge of Internet Websites and Online Travel Agent.
• Knowledge of creating promotional materials and using Adobe Photoshop is an advantage.
• Able and willing to work independently on weekends and holidays.
• Willing to work in Muntinlupa City.

Responsibilities

• Daily management of rates and availability for manages hotels.
• Daily updating of close outs.
• Responding to all guest requests within 24 hours. All arrivals in the next 48 hours should be responded to within 6 hours of receiving the request.
• Assist hotels with various reports pertaining to Online bookings.
• May involve management of B2B close outs based on yielding strategy.
• On weekends, you may be required to check emails and take calls especially for last minute close outs, etc.
• Assist E-commerce team with property audits.
• Taking E-commerce telephone calls in a standard manner.
• Ensuring that lookers are converted into bookers especially when handling chat function as well as discussing rates and availability with prospective guest on phone.
• Looking for new B2B and B2C accounts which may generate additional revenue for the group.
• Preparing E-commerce pick up report.
• Ensuring that Data Privacy policies are always followed.
• Managing 3rd party credit card issues and any other issues related to E-commerce generated bookings to together with hotel.
• Ensuring that minimum selling rates for Online channels are followed at all times to avoid conflict with sales.
• Daily management of extranets.
• Checking of booking and market segment in PMS

Skills

MS Word

MS Excel

Online Travel Agent knowledge

Customer service communication

Education

Business Ad / HRM / Tourism / Mass Communication / Advertising

Tools

Adobe Photoshop

Job description

To manage the day-to-day Online activities related to hotel brand site and third-party websites including CDS ensuring that rates and allocation are correctly appearing on all Online channels. Updating of Online bookings into hotels PMS and managing them until the guest has checked in. This job will require working on weekends and holidays.

• Daily management of rates and availability for manages hotels

• Daily updating of close outs

• Responding to all guest requests within 24 hours. All arrivals in the next 48 hours should be responded to within 6 hours of receiving the request.

• Assist hotels with various reports pertaining to Online bookings.

• May involve management of B2B close outs based on yielding strategy.

• On weekends, you may be required to check emails and take calls especially for last minute close outs, etc.

• Assist E-commerce team with property audits.

• Taking E-commerce telephone calls in a standard manner.

• Ensuring that lookers are converted into bookers especially when handling chat function as well as discussing rates and availability with prospective guest on phone

• Looking for new B2B and B2C accounts which may generate additional revenue for the group.

• Preparing E-commerce pick up report

• Ensuring that Data Privacy policies are always followed

• Managing 3rd party credit card issues and any other issues related to E-commerce generated bookings to together with hotel

• Ensuring that minimum selling rates for Online channels are followed at all times to avoid conflict with sales.

• Daily management of extranets

• Checking of booking and market segment in PMS

Qualifications:

• Graduate of Business Ad, HRM, Tourism, Mass Communication, or Advertising

• Minimum 1 year experience working in E-commerce/ Reservation department of a hotel or Online Travel Agency. Fresh graduates are welcome to apply.

• Knowledge of basic Microsoft Word & Excel is desirable

• Knowledge of Internet Websites and Online Travel Agent

• Knowledge of creating promotional materials and using Adobe Photoshop is an advantage

• Able and willing to work independently on weekends and holidays

• Willing to work in Muntinlupa City