MIS Manager

Biyaheko.com Corporation; Makati; On-site; PHP 669,600 - 1,004,400; Full time

Benefits offered by this job

Government mandated benefits

Health insurance (HMO)

Paid leave (Maternity, Paternity, Sick)

Employee recognition programs

Job summary

A leading travel data management company in Makati is seeking a Manager for Reporting and Analytics. The ideal candidate will have a bachelor’s degree in IT or a related field and at least 5 years of experience in MIS and reporting. Responsibilities include preparing detailed performance reports, maintaining data integrity, and improving operational systems. Strong skills in Excel and experience with tools like Power BI are essential. This position offers a full-time contract and on-site work in Metro Manila.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• 5–8 years of experience in MIS, reporting, data analysis, or systems support.
• Experience in travel, OTA, e-commerce, hospitality, or high-volume transaction environments is preferred.

Responsibilities

• Prepare daily, weekly, and monthly MIS reports covering bookings, sales, and performance.
• Maintain data accuracy and integrity across systems and reports.
• Support operational systems used by various teams.

Skills

Strong analytical skills

Problem-solving skills

High attention to detail

Experience in travel or hospitality

Knowledge of reporting tools

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Power BI

Tableau

Excel

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

Insurance Health & Wellness

HMO

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Management Reporting and Analytics

• Prepare daily, weekly, and monthly MIS reports covering bookings, sales, cancellations, refunds, collections, margins, supplier performance, and channel performance.
• Develop dashboards and KPI reports for management using data from booking systems, finance systems, CRM, and online platforms.
• Analyze trends and provide insights to support business planning and decision‑making.
• Standardize report formats and ensure timely distribution to stakeholders.

Data Management and Accuracy

• Maintain data accuracy, consistency, and integrity across systems and reports.
• Reconcile data from booking engines, OTA platforms, payment gateways, banks, CRM, and accounting systems.
• Monitor master data such as customer records, product data, supplier codes, and transaction mapping.
• Identify data issues and implement corrective actions.

Systems Support and Process Improvement

• Support operational systems used by reservations, sales, finance, marketing, and customer service teams.
• Coordinate with IT teams, software vendors, and service providers for system issues, updates, and enhancements.
• Improve manual processes through automation, templates, and better report workflows.
• Document SOPs, reporting logic, and system processes.

Business Intelligence and Performance Monitoring

• Track and report key metrics such as revenue, conversion rates, booking volumes, channel performance, refund levels, and customer trends.
• Build tools and dashboards that improve visibility of business performance.
• Support management in forecasting, planning, and performance reviews using reliable data.

Access, Controls, and Compliance

• Manage user access, data permissions, and reporting controls where applicable.
• Ensure backups, file controls, and reporting archives are maintained properly.
• Support audit requirements related to system reports, transaction history, and data records.
• Promote data governance and confidentiality across the organization.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• At least 5–8 years of experience in MIS, reporting, data analysis, or systems support, with 2–3 years in a managerial or supervisory role preferred.
• Experience in travel, OTA, e‑commerce, hospitality, or high‑volume transaction environments is a strong advantage.
• Strong knowledge of Excel, reporting tools, spreadsheets, and dashboard platforms such as Power BI, Tableau, or similar.
• Experience working with databases, ERP/accounting systems, CRM platforms, or booking systems is an advantage.
• Knowledge of GDS, booking engines, payment gateways, and travel‑related systems is a plus.
• Strong analytical, problem‑solving, and process improvement skills.
• High attention to detail and ability to manage multiple reporting deadlines.