Online Account Holder - E-commerce

Jinmoss; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

An online retail company in Manila seeks an Online Platform Account Executive to manage accounts on Shopee, Lazada, and TikTok. The role involves creating product listings, managing inventory, and handling customer inquiries. Candidates should have 1-3 years of experience and be high school graduates. This position offers a dynamic work environment focused on marketing and online sales.

Qualifications

• 1-3 years of experience in a similar role.
• Skilled in handling online platforms like Shopee, Lazada, and TikTok.

Responsibilities

• Create accurate and attractive product descriptions.
• Monitor stock levels and restock products.
• Confirm orders and prepare items for shipment.
• Respond to customer inquiries and handle complaints.
• Promote products through various marketing channels.
• Ensure secure and smooth transaction processes.
• Arrange timely shipping and provide tracking information.
• Update the website regularly and fix technical issues.

Skills

Operating and managing Shopee accounts

Operating and managing Lazada accounts

Operating and managing TikTok accounts

Customer service

Product listing and description creation

Education

High school graduate

Job description

Overview

Online Platform Account Executive

Responsibilities

• Product Listing
• Create accurate and attractive product descriptions.
• Upload clear and high quality product images.
• Inventory Management
• Monitor stock levels.
• Restock products to avoid shortages or delays.
• Order Processing
• Confirm order promptly.
• Prepare and package items carefully for shipment.
• Customer Service
• Respond to customer inquiries quickly and politely.
• Handle complaints, returns, and refunds professionally.
• Marketing and Promotion
• Promote products through social media, ads or email marketing.
• Payment Handling
• Ensure secure and smooth transaction processes.
• Keep accurate financial records.
• Shipping and Delivery Coordination
• Arrange timely shipping
• Provide tracking information to customers.
• Maintaining Online Store
• Update website or platform regularly.
• Fix any technical issues or error quickly.
• Market Research and Product Development
• Stay updated on trends and customer preferences
• Adjust product offerings based on market demand.

Qualifications

• Must be skilled in operating and managing Shopee, Lazada, and TikTok accounts.
• 1-3 years of experience
• At least High school graduate