Onboarding Operations Manager

LSEG; Philippines; On-site; PHP 1,800,000 - 3,400,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

LCH Ltd Operations in Manila seeks an experienced Manager, Onboarding Operations to lead a team handling new member, client and investment counterparty set-up. The role ensures governance approvals, due diligence, and timely account set-ups while driving project work to meet service level targets.

You will manage end-to-end onboarding for EquityClear, ForexClear, RepoClear, SwapClear, FMX and SwapAgent, collaborating across teams to deliver robust, compliant service and positive client

Qualifications

• Strong demonstrable experience in a client-facing role in either an FMI or financial services firm.
• Previous people management experience with demonstrated ability to develop self and others.
• Highly methodical with strong interest in Onboarding, Compliance, KYC and Due Diligence.
• Analytical mindset with problem solving skills and ability to work under limited supervision.
• Work collaboratively and build effective relationships with other teams.
• Excellent attention to detail and organisational skills.
• Able to effectively troubleshoot and manage multiple priorities.
• Positive, collaborative and forward thinking.
• Excellent oral and written communication skills.
• Some knowledge of central clearing beneficial.

Responsibilities

• Leads all aspects of the end-to-end onboarding process for new members, clients and investment counterparties, with a focus on efficiency, control and excellent client service.
• Overall control of member and client data to ensure its accuracy at onboarding and throughout the life of the relationship.
• Supervises network management responsibilities, including inbound due diligence requests, KYC requests and annual membership requirements.
• Provides expert troubleshooting and applies subject matter expertise to resolve member / client issues or incidents.
• Collaborates effectively with business partners on all aspects impacting member / client onboarding, including but not limited to sales pipeline, strategic plans, product design, legal and compliance requirements.
• Coordinates changes to membership / client requirements, including KYC regulations, communications, procedures and checklists, including procedures in place with other teams and third parties.
• Coaches staff to ensure accurate delivery of services and solutions. Creates a high-performance culture by leading effectively, differentiating performance, developing talent, and building diverse teams.
• Creates and implements tools, processes and working practices to improve the effectiveness and efficiency of staff and delivery of best-in-class service.
• Keen competence on risk and controls, processes and procedures, to ensure LCH delivers value to our members and clients in a robust and compliant manner.
• Drives a continuous improvement mind-set with a strong focus on best practise / process excellence and risk mitigation, supported by precise and relevant management information for senior colleagues.
• Leads or participates in key change projects to improve service levels and meet departmental objectives.

Skills

Client facing

People management

Onboarding/KYC

Job description

LCH Ltd Operations in Manila seeks an experienced Manager, Onboarding Operations to lead a team handling new member, client and investment counterparty set-up. The role ensures governance approvals, due diligence, and timely account set-ups while driving project work to meet service level targets.

You will manage end-to-end onboarding for EquityClear, ForexClear, RepoClear, SwapClear, FMX and SwapAgent, collaborating across teams to deliver robust, compliant service and positive client