Global Client Onboarding Lead & Coordinator

Alter Domus; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Alter Domus Academy learning zones

Professional accreditations support

Flexible holidays + birthday day off

Mentoring throughout career progress

Employee Share Plan

Job summary

Alter Domus, a global provider of integrated solutions for the alternative investment industry, seeks an Officer, Client Onboarding Support to coordinate onboarding across onshore and offshore teams. This role focuses on delivering consistent, high-quality onboarding experiences, ensuring adherence to established processes, timelines, and governance standards.

The Senior Officer serves as a key liaison across internal functions, supporting end-to-end onboarding, data migration, and offboarding

Qualifications

• 1+ years’ work experience in client onboarding or financial services.
• Exposure to agency lending, loan administration, or capital markets preferred.
• Working knowledge of KYC/AML and onboarding documentation.
• Strong organizational skills with ability to manage multiple priorities.
• Proficiency in Excel and PowerPoint; project tools a plus.

Responsibilities

• Manage onboarding frameworks, including folder structures, checklists, and required setup activities (e.g., CRM, SFTP, distribution lists, bank setup, branding, platform liaison).
• Collect, process, and submit KYC documentation while supporting CAC requirements and internal compliance workflows.
• Track and coordinate legal and closing documentation, including governing documents and agreements, fee letters, and closing sets, ensuring completeness and accuracy.
• Partner with internal teams (Legal, Compliance, Operations) and clients to manage deliverables, follow up on open items, and meet agreed timelines.
• Support execution of MSAs for sub-agent deals, including coordination and follow-ups with commercial and legal stakeholders.

Skills

Client onboarding

Loan operations

Capital markets

KYC/AML knowledge

Organizational skills

Excel

PowerPoint

Tools

CRM

SFTP

Project tools

Job description

Alter Domus, a global provider of integrated solutions for the alternative investment industry, seeks an Officer, Client Onboarding Support to coordinate onboarding across onshore and offshore teams. This role focuses on delivering consistent, high-quality onboarding experiences, ensuring adherence to established processes, timelines, and governance standards.

The Senior Officer serves as a key liaison across internal functions, supporting end-to-end onboarding, data migration, and offboarding