Onboarding Assistant-Entry-Level (Seasonal)

IntouchCX; Quezon City; On-site; PHP 167,000 - 234,000; Full time

Job summary

IntouchCX in the Philippines is seeking an Onboarding Associate to welcome and guide new hires from offer to Day 1 and beyond. You will work closely with HR, hiring managers, and facilities to ensure a smooth start and a memorable first weeks.

No prior experience required; a Bachelor's or Associate degree in HR, Psychology, Business, or related field is preferred. This on-site role at Katipunan/Cubao offers a hands-on entry path into employee experience.

Qualifications

• Education: Bachelor's or Associate’s degree in Human Resources, Psychology, Business Administration, or related field.
• Fresh graduates welcome; no prior work experience required.

Responsibilities

• Offer & Contract Management: Draft and send offer letters and employment contracts detailing role, compensation, benefits, and schedules.
• Documentation & Compliance: Collect, process, and securely store pre-employment docs (NDAs, onboarding forms, tax paperwork).
• New Hire Liaison: Act as primary contact for new hires, answering questions and guiding them before Day 1.
• Benefits & Admin Setup: Assist with benefits enrollment, initial account setups, and IT/facilities coordination for tools.
• Progress Tracking & Assimilation: Monitor onboarding progress and proactively address bottlenecks.
• Cross-Functional Collaboration: Partner with hiring managers and HR to optimize onboarding workflow.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Tech aptitude

Education

Bachelor's/Associate degree in HR/PSY/BA

Job description

About the Role

As an Onboarding Associate, you will play a crucial role in creating a welcoming, seamless, and memorable transition for our new hires. Working closely with HR, hiring managers, and internal stakeholders, you will be the main point of contact for incoming team members—guiding them from the moment they accept their offer through their first few months with the company.

If you are an organized, empathetic communicator eager to kickstart a rewarding HR career in employee experience, this is the perfect entry-level opportunity for you!

Key Responsibilities

• Offer & Contract Management: Draft and send comprehensive job offer letters and employment contracts detailing role specifics, compensation, benefits, and working schedules.
• Documentation & Compliance: Collect, process, and securely store essential pre-employment documentation, including NDAs, onboarding forms, and tax compliance paperwork.
• New Hire Liaison: Serve as the primary point of contact for new hires, answering questions, providing guidance, and resolving initial concerns to keep them engaged before Day 1.
• Benefits & Admin Setup: Assist new hires with benefits enrollment, initial account setups, and coordination with IT and facilities for necessary work tools.
• Progress Tracking & Assimilation: Monitor new hire progress throughout their orientation period, proactively identifying bottlenecks and offering extra support to ensure a smooth transition.
• Cross-Functional Collaboration: Partner with hiring managers and HR colleagues to continuously optimize and elevate the overall onboarding workflow.

Qualifications & Requirements

Education & Experience: Bachelor’s or Associate’s degree in Human Resources, Psychology, Business Administration, or a related field. No prior work experience required—fresh graduates are encouraged to apply!

Work Location: Amenable to working on-site at our Katipunan / Cubao location.

Communication & Interpersonal Skills: Outstanding verbal and written communication skills with the ability to connect effectively across diverse teams and levels.

Organization & Attention to Detail: Strong time management skills with a knack for handling confidential documents and sensitive employee data with utmost integrity.

Tech Aptitude: Tech-savvy with a willingness to learn Applicant Tracking Systems (ATS), HR tools, and database management (prior exposure is a plus!).

Team-Oriented Mindset: Highly collaborative approach with strong problem-solving abilities and a positive, welcoming attitude.