Onboarding & Activation Specialist (Post-Sale)

Wing Assistant; Metro Manila; On-site; PHP 446,400 - 502,200; Full time

Job summary

A dynamic company in the staffing industry is seeking an Activation Specialist responsible for managing post-sale accounts and ensuring successful client onboarding. This role requires proficiency in coordinating hiring processes and building strong client relationships. Desired qualifications include a bachelor’s degree and 3-5 years of related experience. The role is full-time with a salary range of Php 40,000 – Php 45,000 per month, and requires onsite presence during US time zones.

Qualifications

• 3-5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles.
• Strong experience coordinating hiring processes and client onboarding.
• Proven ability to manage multiple accounts and stakeholders simultaneously.

Responsibilities

• Own post-sale accounts from deal close through successful activation.
• Coordinate closely with Talent Acquisition and Recruiters.
• Lead client onboarding activities and maintain strong client relationships.

Skills

Account Management

Client Onboarding

Customer Success

Communication

Sales Coordination

Education

Bachelor’s degree in Business, Sales, Communications or related field

Job description

Job Overview

The Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview facilitation, and client onboarding while building strong relationships during the most critical phase of the customer lifecycle.

The Activation Specialist ensures that what was sold is delivered, expectations are aligned, and subscriptions are activated on time.

Account Staffing & Activation

• Own post-sale accounts from deal close through successful activation
• Ensure accounts are staffed according to client requirements and agreed timelines
• Actively follow up with customers to secure approvals, feedback, and decisions needed for activation
• Drive urgency and accountability to prevent activation delays

Client & Recruiter Coordination

• Coordinate closely with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelines
• Facilitate interviews between clients and candidates, including scheduling, preparation, and follow-ups
• Communicate client feedback and hiring decisions clearly to recruitment teams
• Resolve staffing blockers by aligning client expectations and internal capabilities

Client Onboarding

• Lead client onboarding activities including introductions, process walkthroughs, and expectation setting
• Ensure clients understand workflows, communication channels, and service responsibilities
• Build trust and strong working relationships with clients during the activation phase
• Serve as the primary point of contact until endorsement to Account Management
• Work with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitions
• Identify risks, misalignment, or dissatisfaction early and elevate when needed
• Ensure all client commitments, timelines, and agreements are properly documented

Qualifications

• Bachelor’s degree in Business, Sales, Communications, or a related field (preferred)
• 3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles
• Strong experience coordinating hiring processes, interviews, and client onboarding
• Proven ability to manage multiple accounts and stakeholders simultaneously
• Experience in subscription-based or service-driven businesses is a strong advantage

Salary: Php 40,000 – Php 45,000/month. Onsite role – full-time office presence required. Schedule: US Time-zone (Night Shift Local).